Grievance Redressal
शिकायत
We take customer complaints seriously. Submit a grievance below and track its status any time using the reference number issued to you.
Track Your Grievance
Grievance Redressal & Escalation
In line with Reserve Bank of India (RBI) guidelines on customer grievance redressal, the Bank follows a defined escalation path if your complaint is not resolved to your satisfaction through the branch or the form above.
Step 1 — Bank's Nodal Officer
Nodal Officer for Grievance Redressal, The Alwar Central Co-operative Bank Ltd., Head Office, Alwar — reachable via the Contact Us page or 0144-2701121.
Step 2 — RBI Integrated Ombudsman Scheme
If your grievance is not resolved within 30 days, you may escalate it to the Reserve Bank of India under the RBI Integrated Ombudsman Scheme, 2021. Complaints can be filed online at the RBI Complaint Management System: cms.rbi.org.in.